So far, so good. Have only used it twice, but here is my experience so far:- First of all, for those who are interested, the product is MADE IN CHINA.- Quality seems pretty decent. The power button and tap seem solid. It is not very heavy though - I was expecting it to be heavier. Will be easy to transport to parties.- Right out of the box, it was easy to set up. I filled it with water to see how many of my mugs could be filled when it was maxed out. I drained it through the tap and got about 20 regular size mugs out of it. Mine are just regular mugs, not the oversize ones and not the smaller dainty ones that usually come with your grandmother's china set. Based on the product description, I knew I was not going to get 30 with my mugs. I am happy with the 20 cups. Also, I had to tip it at the end to get a 3-4 of the remaining cups out of it. I wonder if this is a safety feature for the machine itself, so it does not run dry and burn out.- Filled the machine again to the top marker and made a test batch of coffee. I used the same amount of grinds that I would have used to make 20 mugs in my auto drip.- I came back after 40 minutes, and the coffee was ready (machine had switched to the "keep warm" setting). The coffee came out really good and exactly as I expected. I highly recommend doing the test batch to find your preferred strength.- One thing to note, on my machine the front water marker never changed from clear to dark color, even after the coffee was brewed and after I tapped a few cups.- The outside of the machine gets hot, but not dangerously hot. You would not burn yourself by touching it, but you wouldn't want to hold your hand on it either. The top lid gets much hotter, so do be careful there. It's very nice that the lid locks in place too.- The coffee comes out VERY hot, which is nice in my opinion. Just make sure the tap is out of kids reach.- After brewing, I poured myself 1 cup and then I turned the machine completely off and waited:* AFTER 30 MINUTES: coffee was steaming hot - basically the same as when the power was on* AFTER 60 MINUTES: still very hot - lots of steam coming off the coffee once it was in the mug* AFTER 90 MINUTES: still steaming! I think you could let it sit for 3 hours and still have reasonably hot coffee.- For the price, I am really happy with this purchase. Looking forward to using it when we entertain.- As others have mentioned, the only fault I can find is the hard-wired power cord. Wish it was detachable....